1. Include Clear Consent Language on Every Website Form
To comply with the TCPA, you must obtain explicit consent from customers before contacting them. This consent should be clearly stated on all forms across your website, including quote requests, consultation scheduling, or newsletter signups. Your forms need to be transparent about how and why you’ll contact the user.
Incorporating the right consent language can be streamlined with our Know Your Customer software. It offers customizable templates, ensuring that every form submission on your site complies with TCPA regulations, reducing the risk of unauthorized contact.
2. Track Consent for Form Fills, Phone Calls, and Offline Contacts
Once you’ve secured consent, the next critical step is to track and document that consent. Whether a customer opts-in through a website form, a phone call, or an offline interaction, you need a system that records and stores this information. Without this documentation, your business may face penalties if it can’t prove consent.
Our Know Your Customer software simplifies this process by automatically tracking consent across all channels—online and offline. You can be confident that you have a robust, centralized record of every customer’s approval to contact them, ensuring full compliance with TCPA guidelines.
3. Maintain an Internal Company-Specific Do Not Call (DNC) List
While the national Do Not Call Registry is widely known, the TCPA also requires businesses to maintain their own internal Do Not Call list. This list should contain individuals who have specifically opted out of communications from your company. Even if they’re not on the national registry, honoring these requests is vital for avoiding TCPA violations.
With Know Your Customer, you can easily maintain and update your internal DNC list. This feature ensures your sales and marketing teams avoid contacting individuals who have opted out, helping you avoid costly mistakes.
4. Generate Reports to Prove Consent and Compliance
In the event of an audit or complaint, your business must be able to produce detailed reports proving that you had the necessary consent to contact each individual. Having a system that tracks and stores these records is critical for ensuring that you can easily demonstrate your compliance.
Our Know Your Customer tool offers comprehensive reporting features, making it simple to generate documentation that proves your business followed all TCPA requirements. This not only protects you from potential lawsuits but also gives you peace of mind knowing you have the necessary data at your fingertips.
Protect Your Business and Stay TCPA Compliant with Ease
The evolving TCPA regulations can be challenging to navigate, but staying compliant is crucial for protecting your home improvement business. By following these four steps and leveraging the automation and tracking capabilities of our Know Your Customer software, you can ensure compliance with ease.
Our software offers a seamless solution for managing consent, tracking communication preferences, and generating compliance reports, so you can focus on growing your business without worrying about TCPA violations.
Don’t leave compliance to chance—take proactive steps now to safeguard your business from penalties and maintain trust with your clients.
